Out of This World Product Design: CX at the Cincinnati Observatory
Join the Cincinnati design community for an exclusive, behind-the-scenes look at how one of the city’s most historic institutions builds unforgettable customer experiences.
How do you bridge the gap between a 180-year-old telescope and today’s modern audiences? The team at the Cincinnati Observatory is doing exactly that. In this session, we will explore the intersection of physical and digital product design, diving into how the Observatory masterfully connects historical preservation with cutting-edge user engagement.
From the architectural service design of a new building to the UX of a completely redesigned website and the interactive elements of their public programs, you will discover the omnichannel strategies used to inspire the next generation of curious minds.
Whether your focus is UX, digital product design, or holistic service design, this is a unique opportunity to see how legacy and innovation collide to create stellar user journeys.
In the last portion, you will get the opportunity to view the night sky at the Observatory, weather permitting.
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